This type of chargeback fraud is rife in Australia and Canada, though 39% of global fraud attacks are friendly fraud. A complaint to their bank prompts an investigation, causing 2.9% of enterprise brands’ ecommerce orders to result in a chargeback. Shoppers illegitimately claim their purchase wasn’t delivered, looked different from what they ordered, or canceled their order shortly after placing it. Grow your business beyond borders with the Global Ecommerce toolkit Grab your copy Friendly fraudįriendly fraud happens when customers buy something through your ecommerce website and later file a chargeback with their bank. Let’s take a look at the seven types of ecommerce fraud you’re likely contending with on your online store. With global ecommerce sales tipped to reach $5.55 trillion in 2022, there’s plenty of opportunity for scammers to hijack customer data and commit fraud. Also known as payment fraud, it’s a criminal act in which scammers steal money from either the customer, the merchant, or both. Ecommerce fraud is when scammers intercept a commercial transaction on an ecommerce store with the goal of personal or financial gain.
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